Shocking service - British Airways!!!

SUCH SHOCKING SERVICE!!!!!!!!!!

As a first time British Airways customer I can safely say that it was my first and last time flying with British Airways!!!!!!!!

I booked my flights in September 2018, Apparently in December my return flights were cancelled but yet I received NO COMMUNICATION! I got on my flight to Newcastle and when I tried to check in to come home is said "Cancelled". If I was not the type of person to do online check ins, I wouldnt of had a flight??? SHocking, Shocking service.

To make the matter worse, When I eventually landed at O.R tambo I was informed that my luggage was placed on the wrong flight making me wait and ADDITIONAL 4 hours at the airport just to get my own luggage. Funny enough 1 bag arrived and 1 didn't.

I have never in my life experienced such bad service, and I shpuld know - I work in a service industry.

If someone had just picked up a phone and communicated with me what was going on, I wouldn't be this mad but even the simple things cannot be done by British Airways.

Work on your service, before you lose even more clients.

Next time I will fly with emirates.

I sent this complaint a week ago, I still to this day have not received any feedback on what happened.