Shocking Attitude and Service from British Airways

In February 2026 I purchased a ticket JHB-LHR-JHB for June '26. Unfortunately at the end of March I was admitted to hospital for a serious medical condition which has stopped me from travelling. Despite providing medical reports British Airways chose not to refund me, this despite the medical reports advising that the Specialists don't know when I will be able to fly again. I was informed I have to change the booking and can only use this before the year (February) is up. Much against my will I have had to book and had to pay in (a substantial amount at that) - part of the payment being a change fee. Is this the service that BA offer? Absolutely shocking!! A cheap "no frills" airline gave me a total refund in the form of a voucher which can be used by anyone that I allow to use and can be used on any route but BA could not do this!! Hopefully I never have to fly BA again (unfortunately I have had to book another ticket in order not to lose out completely). and I have already told many people that this is an airline which you should not use. A medical reason and no help!! If I cannot fly on the next booking its going to cost me again to change the booking and the excess fees which are charged because you cannot book in the same class!! British Airways your service is disgraceful.