Service

For once in my life i decided to go with British Airways to book a ticket for my Husband who was off to visit a friend in Durban. Booking the ticket and paying for it was no problem. On the day of check in, he checked his bag in only to receive an sms 5minutes later to say the flight has been delayed for 2hours. Asked the service consultant at the British Airways kiosk and all we got is \oh yes flights are delayed and sorry it happens all the time". When asked what is our options"