NN
Nompumelelo N
1 reviews | Active since Sept 2014
18 Dec 2015, 12:57
Rude Agent
I spoke to Linda twice today and he has a very bad attitude, he is not friendly and does not sound like someone who is willing to assist.
Helpful (0)
Replies (1)0
Replies (1)
British Airways Comair's replyOfficial
18 Dec 2015, 14:05Hello nompum9,
Thank you for sharing your concerns with us. I am terribly sorry for the inconvenience caused to you whilst using our services.
I am disappointed to learn of your experience with our Contact Centre. We expect our staff to be courteous, helpful and professional at all times. There is no excuse for the behaviour you described. Discourtesy will not be tolerated, and your concerns have been forwarded to the responsible department head for internal review.
Thank you for allowing me the opportunity to respond. Your patronage is invaluable to us and we will go to any length to retain you as our valued customer. We are working hard to get every aspect of our service right for every one of our customers, so it is genuinely helpful to have your feedback pinpointing where we need to focus our efforts.
Yours Sincerely,
Nazley - CR
Thank you for sharing your concerns with us. I am terribly sorry for the inconvenience caused to you whilst using our services.
I am disappointed to learn of your experience with our Contact Centre. We expect our staff to be courteous, helpful and professional at all times. There is no excuse for the behaviour you described. Discourtesy will not be tolerated, and your concerns have been forwarded to the responsible department head for internal review.
Thank you for allowing me the opportunity to respond. Your patronage is invaluable to us and we will go to any length to retain you as our valued customer. We are working hard to get every aspect of our service right for every one of our customers, so it is genuinely helpful to have your feedback pinpointing where we need to focus our efforts.
Yours Sincerely,
Nazley - CR
British Airways Comair's reply18 Dec 2015, 14:05
Official
Hello nompum9,
Thank you for sharing your concerns with us. I am terribly sorry for the inconvenience caused to you whilst using our services.
I am disappointed to learn of your experience with our Contact Centre. We expect our staff to be courteous, helpful and professional at all times. There is no excuse for the behaviour you described. Discourtesy will not be tolerated, and your concerns have been forwarded to the responsible department head for internal review.
Thank you for allowing me the opportunity to respond. Your patronage is invaluable to us and we will go to any length to retain you as our valued customer. We are working hard to get every aspect of our service right for every one of our customers, so it is genuinely helpful to have your feedback pinpointing where we need to focus our efforts.
Yours Sincerely,
Nazley - CR
Thank you for sharing your concerns with us. I am terribly sorry for the inconvenience caused to you whilst using our services.
I am disappointed to learn of your experience with our Contact Centre. We expect our staff to be courteous, helpful and professional at all times. There is no excuse for the behaviour you described. Discourtesy will not be tolerated, and your concerns have been forwarded to the responsible department head for internal review.
Thank you for allowing me the opportunity to respond. Your patronage is invaluable to us and we will go to any length to retain you as our valued customer. We are working hard to get every aspect of our service right for every one of our customers, so it is genuinely helpful to have your feedback pinpointing where we need to focus our efforts.
Yours Sincerely,
Nazley - CR