1 reviews | Active since Jun 2012
********** by British Airways
A travel agent in Namibia booked a flight for myself and my wife without using our ID numbers. Upon arrival, they would not accept our ID numbers and given that my wife had her ****en name on her ID, they demanded a marriage certificate as proof of her new surname. Absolutely nothing short of a marriage certificate would convince them, as if we carry this around. Not even our empty seats on the plane could convince them. THERE WAS NOT EVEN A BOARDING CALL FOR US. SALES TOLD THE BOARDING GATE WE WOULD NOT BE GETTING ON THE PLANE. THEY DID THIS RIGHT IN FRONT OF ME.<br> <br> I gave in and resolved to buy my wife a new ticket and told them I'd have the marriage certificate by the time of our return. They then said that I have to buy a new return ticket because we can no longer use the current one at all. That is double the cost. I was also charged a rebooking fee for me not being able to make my flight. We missed the flight because sales could not resolve the situation.<br> <br> In spite of empty seats on the plane and all the drama, I was told the tickets are non-refundable and could not get any money back. I am now set back thousands of rands because of British Airways' insanity and dishonesty.
Thank you for taking the time to share your concerns with us.
For your personal security and that of the airline, positive identification needs to be produced at the check-in counter and boarding gate when travelling on any of our services. This is a law drafted and imposed on all airlines by the Civil Aviation Authority (CAA). Due the increase in travel ****s, credit card *****, we are merely trying to protect you, our customer.
We do have a page on our website whereby the name change policy is explained. Please make sure that the traveller details (name and surname) are exactly the same as what is printed on the ID document. Name corrections are free but name changes are not allowed you can call our Contact Centre on *** for assistance. We will permit name corrections in the following instances:
Spelling changes/spelling error corrections, Changes to last name due to marriage/divorce (Proof must be supp****), Changes to prefixes (Mr. ? Dr.), Changes to suffixes (add MSTR), Swapping last name and first name around.
We will be in touch with you directly to advice further on your concerns.
Kind regards,
Thuli
Customer Relations
Thank you for taking the time to share your concerns with us.
For your personal security and that of the airline, positive identification needs to be produced at the check-in counter and boarding gate when travelling on any of our services. This is a law drafted and imposed on all airlines by the Civil Aviation Authority (CAA). Due the increase in travel ****s, credit card *****, we are merely trying to protect you, our customer.
We do have a page on our website whereby the name change policy is explained. Please make sure that the traveller details (name and surname) are exactly the same as what is printed on the ID document. Name corrections are free but name changes are not allowed you can call our Contact Centre on *** for assistance. We will permit name corrections in the following instances:
Spelling changes/spelling error corrections, Changes to last name due to marriage/divorce (Proof must be supp****), Changes to prefixes (Mr. ? Dr.), Changes to suffixes (add MSTR), Swapping last name and first name around.
We will be in touch with you directly to advice further on your concerns.
Kind regards,
Thuli
Customer Relations