Return ticket cancelled w/out consultation

Dear Customer Care Team

I would like to lay a complaint about a cancelled return flight for the 21st of February 2021 from East London to Johannesburg.

I have booked a return flight booking number QOMARZ & my departing flight was due to leave at 7am & I got to the airport at & I was told that check in had closed. The check in counter advised me to go customer service for assistance to get onto the next flight.

The customer service consultant advised that they can put me on the 4pm flight & I would have to pay an additional R1700 "penalty fee" which I then advised her I didn't have. I asked her what my options were & she advised that it's either I pay the R1700 difference between new & old ticket or I forfeit my ticket to EL. I told her the so called "penalty" was too high for a R863 tickets & she said "try other airlines".

I found other means to travel to EL but now on my return date which is the 21st February 2021 I got to EL airport & I was told that my return flight had been cancelled because I had missed my outbound flight.

I don't understand why & how my return trip was cancelled when the service consultant made no mention of this impact on my return flight. Also how can this be done without me being contacted as I had already made the payment for the return. The service conaultabt in EL advised that there is nothing she could do & I had to to book a new ticket however when I read the BA Comair policy it states: A no-show is not entitled to a refund for the value of the flight missed. *Your return or onward flight segments will also be cancelled but will retain their value and may be rebooked upon request. Depending on the type of ticket initially purchased you may incur a rebooking fee plus the difference in price between the new and old ticket.*

I have emailed *********** & have been calling your contact centre since Monday for assistance & there is zero response.