Refusing to accept responsibility

I recently travelled from Johannesburg to Cape Town on Monday 12 August 2019 on a BA flight.

Upon receipt of my luggage I realized that the security lock I placed thereon had been broken off, the suitcase tampered with and suitcase lock damaged. My aftershave had also been ******.

I reported the damage to my suitcase as soon as I received back my luggage from the baggage claims on the same day of the flight with one BA consultants at the service desk by the name of Busi who issued me with the reference number DPRCAPBA16290

Despite following up with Briitish Airways they are refusing to accept responsibility for this incident. This is appalling. I would have expected more.