Refund request - just being ignored

I have had a ongoing struggle to get a small amount refunded to me, on charges taken from my credit card in error. I have been thrown from pillar to post to have this query resolved.<br> I have gone from speaking to Beauty Muranda, to Kulula customer relations, to Andile Dunga, to Constance Mphakaphi. All promising me that this will be resolved. And each time I have to send all the relevant documentation to them. And the whole process starts from the beginning. This has been going for 3 weeks now.<br> <br> All my bad experience and feeling regarding Comair and Kulula has just been confirmed once again, buy the above people. Just refusing to assist, and just ignoring this matter. <br> It's not about the money anymore it's the principle. We are paying customers that are being treated like this. If it wasn't for the paying customers, all of you would be unemployed.