Refund Request for Return Flight

<p style="color: #555555;">****o,</p> <p style="color: #555555;"> </p> <p style="color: #555555;">I booked a return flight from Cape Town, South Africa to Auckland, New Zealand. I departed Cape Town on 24 Jan 2016 and was due to return on 15 April 2016. However, sometime around mid March I requested a refund on the return flight as I decided to stay in New Zealand. </p> <p style="color: #555555;"> </p> <p style="color: #555555;">On 17 March 2016, I received a response from Valecia Maluleke (***) saying that the refund would be processed. I then explained that my credit card that I used to make the purchase of the flight tickets had been closed and requested that the refund be made to my banking account, and I supp**** the account details. </p> <p style="color: #555555;"> </p> <p style="color: #555555;">After countless back and forths, I was notified by Valecia that the refund was processed. I checked my account, and nothing was there. It turns out that the refund was processed to the credit card which I had explained had already been closed.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">I was then asked for my banking details again - I had literally sent it to Valecia four times in our email conversations. Still, weeks later, the refund had not been made.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">I then emailed Comair on their info email address and got in touch with Jane Safr (***) on 30 April who said she would ***ist, but I've heard nothing from her after her initial email. </p> <p style="color: #555555;"> </p> <p style="color: #555555;">On 6 May 2016, I got another email from Valecia asking if the credit card is in my name. I was absolutely furious. After telling Valecia countless times that the credit card was closed, it appeared that what I had said had fallen onto deaf ears repeatedly. </p> <p style="color: #555555;"> </p> <p style="color: #555555;">It has now been two months since I reuqested the refund, and there has been about 30 emails sent back and forth between myself, Valecia and Jane collectively. Yet I still do not have an answer as to when the refund will occur and there has been zero confirmation that it will be refunded to my banking account.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">This customer service is utterly appalling. </p>