REFUND NOT RECEIVED FOR FLIGHT CANCELLED BY BRITISH AIRWAYS

PATHETIC CUSTOMER SERVICE. A FLIGHT WAS CHANGED SEVERAL TIMES AND THEN CANCELLED. BEEN WAITING A MONTH GOR MY REFUND AND ALL I GET IS SOME IDIOTIC RESPONSE ABOUT IT BEING PROCESSED AND WILL BE RECEIVED SOON. NO SPECIFIC DATES GIVEN AND NO TIMELINES. ASKED FOR THIS TO BE ESCALATED TO A MANAGER, AND AGAIN GET HE SAME IDIOTIC RESPONSE.