Refund fiasco

I bought 2 Business Class tickets for my husband and I to fly from Durban to Cape Town to celebrate our 30th Wedding Anniversary. I received an email from BA stating that due to COVID-19, the flights were cancelled. I was disappointed but understood that this was necessary. Now the problems started. Getting a refund would take a MINIMUM of 12 weeks according to Flight Centre. I contacted BA and was told that my refund had been approved, but in the email there was only reference to 1 ticket. I advised that I needed the refund for 2 tickets, not 1. I got no response. Flight Centre has advised that yes, the refund has been approved but BA has not paid over the money. My anniversary has come and gone and because I have not received my refund, I was unable to book a different, local holiday. My husband immediately received his refund from the hotel and car company even though they did not cancel on us. Ironically, I chose BA Comair as I was concerned a local airline would be too risky. As I DID NOT CANCEL MY FLIGHTS, surely the refund should be done immediately? I am so disappointed that put my trust in an airline that clearly does not care about the people behind the booking.