Re: refund

I cancelled a ticket(***) on the 8th of November 2019, i was then advised that a refund will be done, but to my surprise, it has been two months and i have not received my money back.

I wrote to your company but no one bothered to come back to me in relation to the matter.

I just spoke to one of your consultants were she advised that refund was supposed to be credited to my account immediately as i cancelled on the same day, she further advised that i must check my bank statements which i have and the is no record of a refund received from your institution.