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vasigan N
1 reviews | Active since Oct 2011
29 Apr 2015, 15:24
Poor timekeeping by BA
I took the Joburg to Cape Town flight on 24 April 15 (BA6419) which suppose to take off at 2pm. <br> <br> I made prior plans to meet some clients in Cape Town at 5pm.<br> <br> Well the plane only took off at 2:45pm - instead of posting a delay notification BA just kept us waiting in lines and then eventually in our seats. Very poor handling of the situation by BA, and not to mention messing up my plans in Cape Town.<br> <br> BA had no consideration for my time.<br> <br> I am also a BA executive club member (***3)<br> <br>
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British Airways Comair's replyOfficial
29 Apr 2015, 15:55Hello vasigan14,
Thanks for sharing your recent experience with us. I do apologise for the inconvenience caused due to the delay of your flight.
Various reasons can affect a flights scheduled time of departure; some are within our control while others may not be. The manner in which the delay is handled is what sets each airline apart and I do apologise that we did not meet your expectations in this regard.
Your feedback has been sent to our management team to address the communication failure during the disruption and to monitor this issue going forward.
We appreciate your feedback as we are always on the look-out for ways of improving our service to our passengers.
Kind regards,
Thuli
Customer Relations
Thanks for sharing your recent experience with us. I do apologise for the inconvenience caused due to the delay of your flight.
Various reasons can affect a flights scheduled time of departure; some are within our control while others may not be. The manner in which the delay is handled is what sets each airline apart and I do apologise that we did not meet your expectations in this regard.
Your feedback has been sent to our management team to address the communication failure during the disruption and to monitor this issue going forward.
We appreciate your feedback as we are always on the look-out for ways of improving our service to our passengers.
Kind regards,
Thuli
Customer Relations
British Airways Comair's reply29 Apr 2015, 15:55
Official
Hello vasigan14,
Thanks for sharing your recent experience with us. I do apologise for the inconvenience caused due to the delay of your flight.
Various reasons can affect a flights scheduled time of departure; some are within our control while others may not be. The manner in which the delay is handled is what sets each airline apart and I do apologise that we did not meet your expectations in this regard.
Your feedback has been sent to our management team to address the communication failure during the disruption and to monitor this issue going forward.
We appreciate your feedback as we are always on the look-out for ways of improving our service to our passengers.
Kind regards,
Thuli
Customer Relations
Thanks for sharing your recent experience with us. I do apologise for the inconvenience caused due to the delay of your flight.
Various reasons can affect a flights scheduled time of departure; some are within our control while others may not be. The manner in which the delay is handled is what sets each airline apart and I do apologise that we did not meet your expectations in this regard.
Your feedback has been sent to our management team to address the communication failure during the disruption and to monitor this issue going forward.
We appreciate your feedback as we are always on the look-out for ways of improving our service to our passengers.
Kind regards,
Thuli
Customer Relations