poor service

I AM SO DISAPPOINTED WITH BRITISH AIRWAYS I BOOKED A FLIGHT IN MARCH FOR MY UNCLE WHO COULD'NT FLY BECAUSE OF LOCKDOWN I HAVE BEEN SENDING NUMEROUS REQUEST FOR A REFUND I EVEN WENT AS FAR AS COMPLAINING THEY JUST NOT RESPONDING I WENT ON FACEBOOK AND A ROBOT RESPONDED AND SAID CALL US TO ARRANGE A REFUND ALL THE NUMBERS PROVIDED DON'T WORK WHAT MUST BE DONE NOW BECAUSE I NEED THIS MONEY BACK.