Poor service

I booked a ticket with comair British airway booking ref number K5VSCV. I then asked to put the ticket on hold for six months as I was traveling overseas on that same date. I then came back to SA February the 17th 2020 and I asked to used my ticket in March however the country was then closed and I couldn’t travel. I called again after level three requesting to use my ticket for December last year. I was then told that they will have to uplift the ticket first and I must called back after 48hours , I called the call center after 48 hours I was told the ticket was uplifted. A week later I called requesting to travel then I was told that I can not travel as comair has just started flying and the business was not good as yet, the lady told me I should call on after the 15th because all the covid tickets can only be used after 15th January if been calling the comair call center since the beginning of February. The call center does not pick up the calls and I’ve wasted airtime and data going online trying to figure out how do I get to use my ticket. Yesterday I went to Cape Town international airport at tickets sales to Enquiry about my flight ticket . I was then told my reference is not valid. The lady whom I was speaking too she told me to go to ba.com and I’ll get assistance there. I went into the site in front of her she had no idea how to use the site nor give me directions on how to maneuver around the site. She told me I should link on a link but she also didn’t know where the link was. She also said there was a memo that was published that all covid tickets will be dealt with by a different call center but she couldn’t even provide me with a email address nor a telephone number. Right now I am sick and tired of calling and going to the airport having to deal with comair staff who knows nothing about this...I way my ticket sorted out o way to travel next week Friday from CPT to JNB returning on the Sunday...I want my ticket that I payed for uplifted !!!