POOR SERVICE BRITISH AIRWAYS

British Airways your customer service is shocking! We arrived at O. R Thambo an hour before our flight (like we are supposed to) only to be informed that our flight has moved from 3pm to 17:35 pm and we should've received an SMS which we did not. We then checked our mails and saw an email sent yesterday with the new flight details (please tell me - who checks their email while on holiday??).

Besides the flight being moved, the consultant helping us was useless. He did not greet us properly, was constantly calling someone to find out details and looked as if he was in another planet. When we spoke to him, he didn't even reply to the questions we had and we found ourselves having to ask them more than once to get a response.

I am pretty sure that standard procedure is to ask about the belongings in our luggage such as flammable and fragile items - this man did none of the above! When trying to find out his name, he didn't have a name badge on - isn't this standard procedure too??

I was a bit upset that our flight was moved as we now have to wait 3 hours at the airport but did the consultant even bother to apologize? Nope! He couldn't care less. He just let me rant and simply got up and walked away from his station.

I now know not to fly with British Airways again!