Poor Service

Item: British Airways Comair
Rating: 1
Author: Gino F

Good day, Yesterday we had the most terrible airline experience ever with British Airways. My husband made a booking online via Discovery, and on our Discovery my surname is Figoli, we made a booking to Cape town with Safair - not one single problem, but on our way back British Airways did not allow me to use the ticket we booked and paid for because my Drivers License had my ****en surname MEYER - I flew like that to Cape Town but not allowed back to Johannesburg. The ground staff was so rude and unhelpful it's shocking and a total disgrace to mankind. NO options were given - except for - buy a new ticket with the snottiest attitude. We had paid for that ticket - and if one cancels a ticket one should get a refund as stated on your website. We were told no cancelation will take place for that ticket and that we should purchase a new ticket - which ended up being R3342.23 for the new ticket (the same amount that we paid for both) This is absolutely ridiculous that we had to pay twice for the same person … boarding the same flight? It's strange that a new smaller and low-cost airline has no problem with this but a big company like yourself way longer in the industry was not able to assist us in a kind manner offering us some sort of assistance in cancelling the one ticket and buying a new ticket? It's not as if we left the country. Please will you assist us in some sort of refund for one of the tickets we purchased? BA 6438 28 August (please see attached)

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