Poor Management and Administration

I don’t know where to start. How BA is still in business is a miracle. On the 11th of December, I had to sit on Cape town because of an overbooked flight an missed an important contract signing in Jhb. BA’s response – “It Happens” On the 23 of December 2017 BA refused my daughter entry onto a flight because she was only 40 minutes early at the check in. Apparently that is 10 minutes late. I have never experienced that in the years I’ve been flying. Here is the best part, they took her bag with on the flight to PE. This means that BA does not care if a person’s bag travels with them without bag owner being on the plane themselves. That is extremely worrying for me. What else can get onto a BA flight’s baggage compartment without them noticing.