Poor Customer Services and bad treatment

Good evening

On the 9th of January 2020 we arrived late at Namibian Airport at Windhoek but unfortunately the flight left 10 minutes before we arrived.

We went to the British Airways office at that airport but the customer service was poor. The lady who was helping us even walked off their office leaving us without any help. We queried if it's possible for a Refund so that we can book a late flight to South Africa but she said we can't.

We had to sleep at the Airport with a group of 12 people without food, drinks, etc.

The following morning we were charged R403, 00 each on top for a rescheduled flight. Sadly, she promised to be there at the airport to assist us at 08:00, but only arrived after 10:00.

We're not happy with British Airways personnel and how we were treated.

My number is ***