Poor customer service - British airways (comair) / Kulula.com

Good morning all,

We booked a flight through Kulula with British Airways (operated with Comair) to Mauritius for the 7th of December. Due to the new restrictions, our flight got cancelled.

I have now called the call centre several times and in all instances have waited more than 50 minutes + with no consultants available to assist. I have also submitted several queries through the Kulula website with no response for the past week.

The customer service is appalling. We have not received any confirmation or additional information from any of these airlines. We are in limbo and scared we will not receive a refund. We need answers or just an official update on the way forward.

I would not advise anyone to make use these airlines.

Very poor.