1 reviews | Active since Feb 2015
Pathetic & Unsymphathetic Service
Hi Fazila<br> <br> Thank you for the timeous feedback received, and the upgrade. I would however like to know when will BA be refunding me my money that I had to pay extra, as the lady at the BA check in counter did say to me that if I go to the ticket sales counter before 12:25 then my ticket is still valid. <br> <br> I would like to know how the Manager Sam, was reprimanded and if the staff member that could not handle and assist an irate client received some form of EQ training?<br> <br> Also after chatting to many colleagues of the terrible service received, they said that BA did allow them to board a flight 15 mins before take off, so I am not sure why in my instances it was not allowed as I was there 30 mins before. Different strokes for different folks I guess, personally, customers don't mean anything to your ground crew especially going the extra mile and giving a customer a wow BA customer experience. <br>
Thank you for your response .
I will enquire with the managers at OR Tambo airport and as soon as I have a response, I will contact you offline .
Unfortunately all internal disciplinary processes are strictly internalised and no disclosures to the public are allowed . As I had mentioned in my previous responses, the managers have been made aware of the situation and this will be taken up with the staff concerned to ensure there is no repeat . Recurrent training will be done with the staff as well . Your friends were correct that they were allowed to board 15 mins prior to departure as the gates are closed 10 mins prior . All outstanding passengers are offloaded once the gates are closed .
Thank you for allowing me the opportunity of a response .
Kind regards
Fazila Khan
Customer Relations
Thank you for your response .
I will enquire with the managers at OR Tambo airport and as soon as I have a response, I will contact you offline .
Unfortunately all internal disciplinary processes are strictly internalised and no disclosures to the public are allowed . As I had mentioned in my previous responses, the managers have been made aware of the situation and this will be taken up with the staff concerned to ensure there is no repeat . Recurrent training will be done with the staff as well . Your friends were correct that they were allowed to board 15 mins prior to departure as the gates are closed 10 mins prior . All outstanding passengers are offloaded once the gates are closed .
Thank you for allowing me the opportunity of a response .
Kind regards
Fazila Khan
Customer Relations