PATHETIC ONLINE CHECK IN AND USELESS CUSTOMER SERVICE!!!

I am extremely disappointed in the British Airways online check in service. My partner and I bought separate flight tickets for our December holidays. Never with any other airline did I have to struggle to change seats as much as with this airline. Their online booking functionality and IT support is USELESS.

Secondly when I try to call the customer support team their offices are closed, but even the EMERGENCY NUMBER at OR Thambo International Airport GOES UNANSWERED although the recording on the customer care line says that it will be open until 6pm.

The fact that the online check in malfunctioned not only with this check in, but with a previous check in as well on our flight down from Durban will force me to fly with another airline with better service standards and who will answer their telephone calls. (Including the emergency or alternative telephone number provided.

For the amount of money paid, your service is absolutely pathetic and I could honestly have supported another airline with my money.