Pathetic communication

Hi,

I am highly frustrated and disappointed with the service received from British Airways/Comair over the course of the past weekend.

I was booked on a flight on Friday morning (04 March 2022), BA6205 to depart at 6.30am. Upon going to do a virtual check-in, I was unable to do so. After a lot of investigation of the British Airways application, I found the Manage my booking link, which told me that my flight was cancelled, and was moved to 9.20 on flight BA6203.

I was not told that my flight was cancelled, NO COMMUNICATION was received, and had I not attempted to do an early check-in, I would have been at the airport early in the morning, to check-in for my 6.20 am flight, only to be told i'm flying out at 9.20am.

On Monday (07 March 2022), I was booked to return to Johannesburg at 5.30pm on flight BA6210. I proceeded to do an early check-in on Monday morning, only to find that AGAIN, my flight was cancelled and moved to 6:15am on BA6218. I did the early check-in and proceeded to arrive at the airport at 4.00pm. At which point I went to the British Airways kiosk for check-in in order to find out if I could have a seat close to the person I was travelling with. Upon arrival there, I was then told that the flight was delayed YET AGAIN, and we would only be departing at 7.05pm.

Thereafter, boarding the flight took 40 minutes, Upon arrival in Johannesburg at O.R. Tambo international, we had to wait close to 15 minutes for the staircase to arrive so we could disembark.

This is absolutely ********** service. I'm shocked that there is NO COMMUNICATION whatsoever. What is the purpose of having apps and email chains, if they are not used effectively?

Honestly, I am questioning why I chose to fly with British Airways to begin with. This frustration was not only from my side, there were a number of other passengers who shared the same feelings, as they too, were bounced around flights without prior communication.

I would appreciate some communication or call back regarding this.