KI
Kathy I
1 reviews | Active since Feb 2015
20 Feb 2015, 13:54
Pathetic and unsympathetic service received
Being a frequent flyer with Comair, my 1st time I was at the check in counter at 12:00 to take a flight departing at 12:25 on a British Airways flight, due to circumstances out of my control, Gauteng, was at the check in counter at 12:00 and the lovely lady tried to assist me if I could still make the flight as she said that they were still boarding when no one answered spoke to Prudence in a very condescending tone said that the flight has already boarded.Advised must go - BA ticket sales & if i am there before 12:25 my ticket is still valid,which I did,waited patiently to be assisted, I get told \oh no"you have to go to Kulula Sales\"""
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British Airways Comair's replyOfficial
20 Feb 2015, 14:58Hello Ryu,
Thank you for taking the time to contact us and for sharing your concerns.
It is disappointing reading about the experience you had. All staff employed by British Airways Comair are expected to perform their duties in a friendly and efficient manner at all times. From what you have said, the service displayed by the individual was highly unprofessional. When a lapse such as this occurs, we escalate the matter to the manager of the individual concerned.
I am very grateful that you took the time to inform us of your experience. It is, of course, only in this way that we can ensure that the usually high standard of service that we set our staff is maintained.
I hope you will accept my sincere apologies for the poor service you received on this occasion as well as my assurance that your experience was the exception to the rule. We value your goodwill and support and hope that we may have an early opportunity to restore your confidence in our service.
Kind regards
Fazila Khan
Customer Relations
Thank you for taking the time to contact us and for sharing your concerns.
It is disappointing reading about the experience you had. All staff employed by British Airways Comair are expected to perform their duties in a friendly and efficient manner at all times. From what you have said, the service displayed by the individual was highly unprofessional. When a lapse such as this occurs, we escalate the matter to the manager of the individual concerned.
I am very grateful that you took the time to inform us of your experience. It is, of course, only in this way that we can ensure that the usually high standard of service that we set our staff is maintained.
I hope you will accept my sincere apologies for the poor service you received on this occasion as well as my assurance that your experience was the exception to the rule. We value your goodwill and support and hope that we may have an early opportunity to restore your confidence in our service.
Kind regards
Fazila Khan
Customer Relations
British Airways Comair's reply20 Feb 2015, 14:58
Official
Hello Ryu,
Thank you for taking the time to contact us and for sharing your concerns.
It is disappointing reading about the experience you had. All staff employed by British Airways Comair are expected to perform their duties in a friendly and efficient manner at all times. From what you have said, the service displayed by the individual was highly unprofessional. When a lapse such as this occurs, we escalate the matter to the manager of the individual concerned.
I am very grateful that you took the time to inform us of your experience. It is, of course, only in this way that we can ensure that the usually high standard of service that we set our staff is maintained.
I hope you will accept my sincere apologies for the poor service you received on this occasion as well as my assurance that your experience was the exception to the rule. We value your goodwill and support and hope that we may have an early opportunity to restore your confidence in our service.
Kind regards
Fazila Khan
Customer Relations
Thank you for taking the time to contact us and for sharing your concerns.
It is disappointing reading about the experience you had. All staff employed by British Airways Comair are expected to perform their duties in a friendly and efficient manner at all times. From what you have said, the service displayed by the individual was highly unprofessional. When a lapse such as this occurs, we escalate the matter to the manager of the individual concerned.
I am very grateful that you took the time to inform us of your experience. It is, of course, only in this way that we can ensure that the usually high standard of service that we set our staff is maintained.
I hope you will accept my sincere apologies for the poor service you received on this occasion as well as my assurance that your experience was the exception to the rule. We value your goodwill and support and hope that we may have an early opportunity to restore your confidence in our service.
Kind regards
Fazila Khan
Customer Relations