RM
Rafeeq M
1 reviews | Active since Feb 2015
14 Aug 2015, 10:00
One world partner disrespect
They announced for oneworld gold members to check-in first, but carron being the smart **** she was said oneworld means nothing to them <br> Was very disappointed and it spoilt my entire trip <br> One world gold membership number ***<br>
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British Airways Comair's replyOfficial
14 Aug 2015, 11:35Hello rafeeqmsg,
Thanks for taking the time to give us your feedback. We were extremely disappointed to hear about the problems encountered with Carron on your recent flight with us.
We expect all our staff to be courteous, helpful and professional at all times especially to our customers. We regret the friendly, helpful attitude we expect of our staff, was lacking in this case. We escalated the matter to the relevant managers to address with the staff to prevent a repeat and to ensure that service excellence is our first priority
The reason we implemented priority boarding is to facilitate an efficient, customer focussed and time saving boarding procedure that ensures all our frequent travellers including One World are given priority and increase on time performance and to give preference to handling our special cases as well as families with children and infants, Unaccompanied Minors, Young Passengers, Wheelchairs and all other special cases by standardizing how we load onto our aircrafts.
Thank you for allowing us the opportunity of a response and do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations
Thanks for taking the time to give us your feedback. We were extremely disappointed to hear about the problems encountered with Carron on your recent flight with us.
We expect all our staff to be courteous, helpful and professional at all times especially to our customers. We regret the friendly, helpful attitude we expect of our staff, was lacking in this case. We escalated the matter to the relevant managers to address with the staff to prevent a repeat and to ensure that service excellence is our first priority
The reason we implemented priority boarding is to facilitate an efficient, customer focussed and time saving boarding procedure that ensures all our frequent travellers including One World are given priority and increase on time performance and to give preference to handling our special cases as well as families with children and infants, Unaccompanied Minors, Young Passengers, Wheelchairs and all other special cases by standardizing how we load onto our aircrafts.
Thank you for allowing us the opportunity of a response and do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations
British Airways Comair's reply14 Aug 2015, 11:35
Official
Hello rafeeqmsg,
Thanks for taking the time to give us your feedback. We were extremely disappointed to hear about the problems encountered with Carron on your recent flight with us.
We expect all our staff to be courteous, helpful and professional at all times especially to our customers. We regret the friendly, helpful attitude we expect of our staff, was lacking in this case. We escalated the matter to the relevant managers to address with the staff to prevent a repeat and to ensure that service excellence is our first priority
The reason we implemented priority boarding is to facilitate an efficient, customer focussed and time saving boarding procedure that ensures all our frequent travellers including One World are given priority and increase on time performance and to give preference to handling our special cases as well as families with children and infants, Unaccompanied Minors, Young Passengers, Wheelchairs and all other special cases by standardizing how we load onto our aircrafts.
Thank you for allowing us the opportunity of a response and do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations
Thanks for taking the time to give us your feedback. We were extremely disappointed to hear about the problems encountered with Carron on your recent flight with us.
We expect all our staff to be courteous, helpful and professional at all times especially to our customers. We regret the friendly, helpful attitude we expect of our staff, was lacking in this case. We escalated the matter to the relevant managers to address with the staff to prevent a repeat and to ensure that service excellence is our first priority
The reason we implemented priority boarding is to facilitate an efficient, customer focussed and time saving boarding procedure that ensures all our frequent travellers including One World are given priority and increase on time performance and to give preference to handling our special cases as well as families with children and infants, Unaccompanied Minors, Young Passengers, Wheelchairs and all other special cases by standardizing how we load onto our aircrafts.
Thank you for allowing us the opportunity of a response and do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations