SW
Shayne W

1 reviews | Active since Jul 2015

03 Jul 2015, 12:32

non-fulfilment of contract

I bought a return ticket to London from Johannesburg South Africa, Unfortunately I have had a burst artery and been hospitalized. I contacted British Airways to inform them that I would need to change my dates as I have been advised not to fly from my doctor. I spoke to a Vipin who was totally unhelpful and very arrogant. Bottom line is that If i don't fly it will be deemed as a no show and I will lose everything, <br> I find that totally unfair as this was a medical condition with a medical certificate, I was not asking to cancel just postpone until i am fit to fly again. I will be seeking legal advise on non fulfillment of contract. <br> Cancelling my hotel and car was very easy and painless with a full refund no questions asked.<br> Shame on you BA you will never see me again.

0
Replies (1)
British Airways Comair
British Airways Comair's reply03 Jul 2015, 13:33
Official
Hello ShayneWentink,

Thank you for taking the time write to us.

BA/Comair is a franchise of British Airways International. Our Customer Relations team only deals with domestic and regional flights within Southern Africa.

Please could you log your British Airways International queries online www.ba.com.

Kind Regards,

Fazila Khan
Comair Customer Relations