Non existent Customer Service -

I booked a flight on BA. I made the payment online, money deducted, but no flight reference was sent. I had to book again the next day after not receiving any reference number. A month later I still have no been able to get any response from BA be it on email or telephonically, despite continuous efforts. Very conveniently my bank cannot reverse the transaction as it was a credit card online transaction and must be reversed by BA.

I am fairly confident BA will revers the charge, my complaint is the lack of service, response and in general poor customer attention that seems to be the order of the day, using Covid as the excuse. There is no excuse for bad customer service.