No security or safety for customer luggage

Item: British Airways Comair
Rating: 1
Author: Melva M

On the 27th of April 2017 I was on flight BA6438 bag tag BA 062246 and BA06190, we arrived at the Cape town international airport early to avoid missing our flight which was scheduled to take off at 19:00. We checked our bags in at 16:40 which was when the check in for this flight was open. This unfortunately made our luggage vulnarable to the theft of airport staff. I had a Gucci, Woolworths and Michael Kors bag in my travelling luggage, unfortunately the Michael Kors small sloan bag was ****** from inside my luggage. My husband had his perfume ******. That bag cost me a lot. I phoned Cape Town international airport to report the incident but they told me they couldnt help me I need to speak to OR Tambo baggage enquiries. I phoned OR Tambo and for a while I couldnt get throough the line. The operator then transferred me to the supervisor by the name of Sello Makgoba. I informed Sello of the incident and he advised that I needed to phone Cape Town international at this point I got upset as I was being sent from pillar to post. I told him Cape town airport directed me to OR airport and now he is sending me back. He then said to be that I needed to open a case with the police and then e-mail docs and case number to him once done. I am in the process of doing that. I am really upset by the fact that proper care and security is not taken for passangers, are there no safety measures to ensure our luggage is safe at all times at the airport? as passnagers were are put through various search and security measures to ensure we do not carry any dangerous things on board but what about the staff?who is searching them to ensure they do not ***** from us. I mean the minute the luggage is checked in I no longer have control over it, It is in the care of the airport staff. How many times will the staff get away with such devious acts. I am dissapointed in what has happened as I thought British Airiways was one of the best and safest airlines to travel with. I need my bag recovered and returned to me not only did it cost a lot but it means a lot to me. I want the culprit/culprits found and dealt with heavily to set an example to the rest of the staff , that theft will not be tolerated. I feel the reason why they continue to ***** is that NOTHING is done and there are no proper processes in place to ensure passanger luggage safety. If there is, it shouldnt be difficult to track the ***** and retun my belongings to me...Now I wait and see if this will yield any positive results. Dissapointed!!

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