No response from Customer Services

<p>Sent this to Customer services, I have had no reponse </p> <p> </p> <p>· I booked 2 return flights to Cape Town on reference 79YYDY on 23-Nov-2016 (attached).</p> <p>· We flew to Cape Town on 23-Dec-2016 as scheduled</p> <p>· On 30-Dec-2016 in the evening, I checked our booking and discovered that I had booked the return flight for 31-Jan-2017 and NOT 31-Dec-2016, which was a mistake on my part. I immediately went onto the BA web site and tried to change my booking. I went through the whole process of changing the flight details, the web site gave me a figure +/-R2000.00 to be paid in to change the ticket. Right at the end I received an error message saying there was a technical problem with your web site (See attached). I tried phoning your office but it was after hours and nobody answered. I then decided to make a new booking as I was concerned that the flights would be busy and we would not get a return flight on 31-Dec, this I did a got a reference of ZAJW97. (Attached)</p> <p>· 31-Dec-2016, after we had checked in, I went to passenger services, they cancelled my booking for 31-Jan-2017, and gave me the “refunds” telephone number and suggested I call them.</p> <p>· 5-Jan-2017, I called the refunds number and after a explaining the situation to the call centre lady, she said I could change my booking, for another date, which I explained I had no plans to fly from Cape Town in the near future, she then suggested I could get my taxes back, which when pressed she said would be about R152 per passenger. After a then heated exchange she suggested I email customer services.</p> <p> </p> <p>I realise that this situation was caused by myself, but I did try and correct it but was prevented from doing so by your web site.</p> <p>I have been a loyal customer of yours since 1999, and for a number of years achieved Gold executive club status, in recent years I am travelling a lot less.</p> <p>I would like you to consider giving me a full refund as the flight od 31-Jan-2017 has not yet come to pass, and I have cancelled my booking thus making these seats available for sale again.</p>