No Feedback on Complaint - 3 months later

We had a terrible experience with British Airways in October 2021. I have already laid a formal complaint through the query process in November 2021 and to this day I still have not received a response back with a resolution to the issue raised. The last correspondence received was early in December, acknowledging the complaint lodge.

Really poor customer service, quick to take your money but when it comes to understanding and providing after service, this is really poor.