JO
Johann O
1 reviews | Active since Sept 2015
23 Sept 2015, 10:03
No confirmation of booking
I booked a BA flight online from Cape Town to PE on behalf of a colleague. No email confirmation was received of the booking. Logged in online and there was no reservation listed on the system. <br> <br> Booked another ticket, thinking that the initial booking was not made. <br> <br> Received correspondence for the first time this Monday past - 2 TICKETS WERE BOOKED!!<br> <br> Contacted the call centre and was advised that I \should have phoned the call centre because there are issues with the online bookings."<br> <br> Why do you offer online bookings if you still need to phone the call centre because of an inadequate system??<br> <br> As this problem was not from our side"
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British Airways Comair's replyOfficial
23 Sept 2015, 11:24Hello JPOli4,
Thank you for taking the time to contact us and for sharing your concerns.
I have enquired with our Business Support Team and I have been advised that there had been no errors reported for the 01Sep and the 03rd Sep when the bookings were made . Further to this, the first booking has a different surname from the second , although the first names are the same . Technically speaking , this is two separate passengers due to the different surname. Unfortunately you haven't indicated who the staff member was who had taken your call, therefore , I would advise you to contact the airline to assist with the refund .
Kindly note , the error was not on the airline side. I will assist by sending off your request to the relevant department to take a decision in this regard .
Yours sincerely
Fazila Khan
Comair Customer Relations
Thank you for taking the time to contact us and for sharing your concerns.
I have enquired with our Business Support Team and I have been advised that there had been no errors reported for the 01Sep and the 03rd Sep when the bookings were made . Further to this, the first booking has a different surname from the second , although the first names are the same . Technically speaking , this is two separate passengers due to the different surname. Unfortunately you haven't indicated who the staff member was who had taken your call, therefore , I would advise you to contact the airline to assist with the refund .
Kindly note , the error was not on the airline side. I will assist by sending off your request to the relevant department to take a decision in this regard .
Yours sincerely
Fazila Khan
Comair Customer Relations
British Airways Comair's reply23 Sept 2015, 11:24
Official
Hello JPOli4,
Thank you for taking the time to contact us and for sharing your concerns.
I have enquired with our Business Support Team and I have been advised that there had been no errors reported for the 01Sep and the 03rd Sep when the bookings were made . Further to this, the first booking has a different surname from the second , although the first names are the same . Technically speaking , this is two separate passengers due to the different surname. Unfortunately you haven't indicated who the staff member was who had taken your call, therefore , I would advise you to contact the airline to assist with the refund .
Kindly note , the error was not on the airline side. I will assist by sending off your request to the relevant department to take a decision in this regard .
Yours sincerely
Fazila Khan
Comair Customer Relations
Thank you for taking the time to contact us and for sharing your concerns.
I have enquired with our Business Support Team and I have been advised that there had been no errors reported for the 01Sep and the 03rd Sep when the bookings were made . Further to this, the first booking has a different surname from the second , although the first names are the same . Technically speaking , this is two separate passengers due to the different surname. Unfortunately you haven't indicated who the staff member was who had taken your call, therefore , I would advise you to contact the airline to assist with the refund .
Kindly note , the error was not on the airline side. I will assist by sending off your request to the relevant department to take a decision in this regard .
Yours sincerely
Fazila Khan
Comair Customer Relations