AS
Attie S

1 reviews | Active since Mar 2022

16 Mar 2022, 21:08

No communication from Comair

Wish I could give a zero rating... . With the grounding of comair flights, I did not receive any communication from BA or Comair to inform me of developments. Nothing... My flight is tomorrow. If I did not follow the news and contacted them (after being on hold for thirty minutes or more) I would not have been able to make alternative arrangements. Extremely poor customer service.

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Replies (1)
AS
Attie S's update17 Mar 2022, 07:14
Reviewer Update
Subsequent to my post I did get a notification from BA about the flight cancellation and new arrangements. Although only on the morning of my flight, I appreciate that, as it is to be expected from a large established company.