nS
nmo S
1 reviews | Active since Dec 2015
03 Dec 2015, 10:34
NEVER fly BA. Unfriendly, Rude, bad for business
in our present environment of a slow economy and scarce job market, refusing a person to board a plane to make a meeting because of an extra laptop bag is ********. <br> Having a reputation for canceling flights at the last minute, and always being delayed, you would expect that the unfriendly BA staff would try harder at keeping customers.<br> But the fascist attitude and anal grip on being in control will encourage me to advise everyone, <br> NEVER FLY BA Comair.<br> Choose MANGO, modern, much more accommodating, always on time. better seats
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British Airways Comair's replyOfficial
03 Dec 2015, 14:36Hello nmosyd,
Thank you for your post .
With increased fuel charges and associated costs in carriage of baggage it has been necessary for us to review how we best manage this in relation to how we improve efficiency in our business and provide a good customer proposition at the same time. Passengers are allowed one free piece of checkin luggage and one lap top bag as your carry on allowance . Any additional value that the customer prefers in addition to this has a cost association which must be borne by the customer .
Our flights would only be cancelled or delayed unless it is absolutely necessary as this also has a cost implication to the airline concerned . This is penalties paid to the service providers . It is never our wish to disappoint nor frustrate our customers and when disruptions occur we ensure we do all possible to minimise the inconvenience .
Thank you for giving me this opportunity to respond.
Kind regards
Fazila Khan
Customer Relations
Thank you for your post .
With increased fuel charges and associated costs in carriage of baggage it has been necessary for us to review how we best manage this in relation to how we improve efficiency in our business and provide a good customer proposition at the same time. Passengers are allowed one free piece of checkin luggage and one lap top bag as your carry on allowance . Any additional value that the customer prefers in addition to this has a cost association which must be borne by the customer .
Our flights would only be cancelled or delayed unless it is absolutely necessary as this also has a cost implication to the airline concerned . This is penalties paid to the service providers . It is never our wish to disappoint nor frustrate our customers and when disruptions occur we ensure we do all possible to minimise the inconvenience .
Thank you for giving me this opportunity to respond.
Kind regards
Fazila Khan
Customer Relations
British Airways Comair's reply03 Dec 2015, 14:36
Official
Hello nmosyd,
Thank you for your post .
With increased fuel charges and associated costs in carriage of baggage it has been necessary for us to review how we best manage this in relation to how we improve efficiency in our business and provide a good customer proposition at the same time. Passengers are allowed one free piece of checkin luggage and one lap top bag as your carry on allowance . Any additional value that the customer prefers in addition to this has a cost association which must be borne by the customer .
Our flights would only be cancelled or delayed unless it is absolutely necessary as this also has a cost implication to the airline concerned . This is penalties paid to the service providers . It is never our wish to disappoint nor frustrate our customers and when disruptions occur we ensure we do all possible to minimise the inconvenience .
Thank you for giving me this opportunity to respond.
Kind regards
Fazila Khan
Customer Relations
Thank you for your post .
With increased fuel charges and associated costs in carriage of baggage it has been necessary for us to review how we best manage this in relation to how we improve efficiency in our business and provide a good customer proposition at the same time. Passengers are allowed one free piece of checkin luggage and one lap top bag as your carry on allowance . Any additional value that the customer prefers in addition to this has a cost association which must be borne by the customer .
Our flights would only be cancelled or delayed unless it is absolutely necessary as this also has a cost implication to the airline concerned . This is penalties paid to the service providers . It is never our wish to disappoint nor frustrate our customers and when disruptions occur we ensure we do all possible to minimise the inconvenience .
Thank you for giving me this opportunity to respond.
Kind regards
Fazila Khan
Customer Relations