Money not refunded more than 3 months after cancelation!

Unfortunately our honeymoon flights were cancelled due to COVID related travel restrictions - This was more than 3 months ago and I have still not been refunded, even after countless emails and calls.

On the very same day I received the cancellation notifications from BA, I opted for a refund via the option provided in the cancellation email. After 2 months of radio silence, I was informed that a refund wasn’t possible via the option that they provided to me in the cancellation email and that I had to contact BA’s local partners, Comair / Vitality for a refund - I’m still not sure why I was given the option on the cancellation email then to request a refund in the first place.

Again I requested a refund, this time via the local partner channels as advised. I emailed Vitality Travel and contacted Comair telephonically. More than a month later and Vitality Travel / Comair has yet to respond to my initial email or to any of the follow-up emails. Still giving them the benefit of the doubt, I decided to get in touch with the Vitality Travel / Comair support folks telephonically, hoping for a better result. Three more weeks of radio silence have gone by since speaking to a “Corporate Travel Admin Assistant”, who claimed to have put in an “urgent” refund request, and again my follow up emails directly to this individual have been ignored. The service has been absolutely abysmal.