BN
Bryce N
1 reviews | Active since Jul 2014
17 Sept 2015, 08:53
Missed Flight due to system problems
Good morning all,<br> <br> This morning I arrived at OR Thambo at 05:20am to catch the 6:20am flight to Durban.<br> On arrival at the self-service counter, It read \unable to process your request due to incomplete ticket processing".<br> I then proceeded to the BA counter to get a boarding pass. I was not found on their system"
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British Airways Comair's replyOfficial
17 Sept 2015, 09:15Hello bryce0306,
Thank you for getting in touch with us. On behalf of kulula.com I would like to sincerely apologise for the service you received whilst using our services.
I am currently addressing the matter with relevant managers and will be in touch with you directly to advise on your concerns.
Kind regards,
Thuli
Customer Relations
Thank you for getting in touch with us. On behalf of kulula.com I would like to sincerely apologise for the service you received whilst using our services.
I am currently addressing the matter with relevant managers and will be in touch with you directly to advise on your concerns.
Kind regards,
Thuli
Customer Relations
British Airways Comair's reply17 Sept 2015, 09:15
Official
Hello bryce0306,
Thank you for getting in touch with us. On behalf of kulula.com I would like to sincerely apologise for the service you received whilst using our services.
I am currently addressing the matter with relevant managers and will be in touch with you directly to advise on your concerns.
Kind regards,
Thuli
Customer Relations
Thank you for getting in touch with us. On behalf of kulula.com I would like to sincerely apologise for the service you received whilst using our services.
I am currently addressing the matter with relevant managers and will be in touch with you directly to advise on your concerns.
Kind regards,
Thuli
Customer Relations