ZH
Zandile H

1 reviews | Active since Sept 2021

28 Sept 2021, 18:18

MISSED FLIGHT DUE TO BAD SERVICE

The worst customer service ever! Being disappointed is an understatement!!! We arrived at East London Airport at 14:30 we got to the cashiers and they told us check in was closed (our flight was departing at 15:30). They told us to go to the customer service desk and there also we didn't not get assisted at all, as a result we missed our flight - check in is 45min before the flight and we arrived on time but because of the poor service we received we wasted all the time trying to get assisted and none of the ladies bothered to help us in any way. This needs to be escalated, there were other customers as well that had the same issue. Next time learn to treat your customers in an appropriate manner. Do unto others as you would want to be done to you. You guys lacked professionalism and empathy!!!!

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