Missed flight

I have a complaint with regards to a missed flight. On 27 December 2017, I checked in for the flight at least an hour before departure. When I got there, they informed me that the flight is fully booked. I complained and said that I booked the ticket months before and that I need to be on that flight. The lady then arranged a seat for me and I was checked in. When I got to the boarding gates (which states that the gates closes 15 minutes before departure time) I asked one of the attendants where I should go and she directed me to a different place of where I should actually be. I had to walk all the way back and go down the stairs and when I finally got the the gate (which was still 20 minutes before the departure time), the gentlemen informed me that the bus has already left 2 minutes ago and that I need to go and buy another ticket and that I have to collect my bag. I went to fetch my bag and was then informed that my bag is on the flight that I missed. I had to pay for another ticket which was R 2200, but it wasn't even my fault. When I got on the second flight we only departed 20 minutes later then the scheduled time because we were waiting for people to board.

When I tried to explain to the ticket lady what happened, she did not even try to accommodate me in any way and was really rude even though it was not my fault. I was directed to the incorrect place and missed the bus by 2 minutes even if it was stated that the gates only close 15 minutes before departure.

I have been in contact with Elizabeth Maluleke and have not received any response back from her since 15 Jan 2018.

This kind of service is unacceptable and I request that I be refunded for the extra that it cost me.