Manager who refuses to offer help

Luggage was not transported with me on my flight due to some very average excuse. An empty flight at 3pm from JNB to CPT. It was the only bag that was not delivered. I had to pay R385 for an additional piece of luggage and checked in 3 pieces. All I was offered was an apology \it was not our fault but ACSA". The manager was aggressive and did nothing to placate the issue other than stoke the fire and tell me there is nothing she can do and I must just accept it. Of course she will say I was irate but of course I would be. I was an unhappy customer on the receiving end of having to endlessly fork out to the airlines and receive poor service. I have a huge issue having to pay for extra luggage when they don't or can't even deliver my normal checked in luggage. A more acceptable and customer friendly and approproate response would have been to at least attempt to make it right"