Luggage lost for longer than week and counting

<p>I left on a bussiness trip to the London on Monday 14 November. I had a tight schedule with meetings and functions every day. I arrived at Heathrow on Tuesday morning, connecting to Inverness for my first meeting with clients. Before I connected to the next flight I checked with information if my luggage was indeed goiing to Iverness or not. They assured me that I only needed to collect at Inverness. I arrived at Inverness at 12:00 and was informed by text that my luggage was lost and they would contact me asap. I was given a ref number to follow up. I supp**** the delivery adress of my London Hotel as I was flying out early the next morning. I was assured that I would be reunited with my luggage the next morning. This did not happen. When I phoned the Lost Luggage number , I was told that Inverness is not a UK Airport???? And that I needed to take it up with them as they could not help me. They supp**** a number for me to phone - It was out of use! This was repeated with different number and no luck. In the meantime I had to get by with the clothes I have been wearing for two days in important meetings. After 3 days the luggage was "found" and again was I promissed that it would be delivered to me. I have since return to South Africa (7 days later) and is still waiting for my luggage to be returned. This problem originated at Heathrow Airport as the luggage got lost there. The website for lost property is very rarely updated and not helpful at all. The call centre is useless. The personel at BA is not helpful and refered me back to the call centre. I was also told to rather claim from my own insurance as I was going to struggle to get something out of BA.</p>