LOST ITEM IN LUGGAGE

Yesterday 26th January 2020, I flew from Durban to Johannesburg on flight MN 620. My luggage was checked in. Upon arriving home, I realized that an item in my luggage was missing. This is a hard drive that was stored deep in my luggage. This morning Ii called Kulula.com and was told to call a number which turned out not to work. The third time I called thier contact centre to tell them the number did not work, I was put through to a supervisor at “lost items”, he took my number and said he’d call me back in two minutes. Its been 5 hours and still no call. I’d just like to know if this airline values its passengers, it seems to me that complaints fall on deaf ears and are not attended to!!