Lost bags and can't get any help from them.

British Airways lost my luggage when I was flying from San Diego to Johannesburg over a week ago. After reporting luggage missing in Johanesburg to the most in helpful people at Menzies, who are the official baggage handlers for British Airways in South Africa. I have phoned to all departments of British Airways and have ended up at call centers in India, South Africa, UK and Sn Diego and a week later they can't even tell me if my bags left San Diego. The service in trying to sort this matter out has been disgusting and since reporting my bag missing over a week ago I have not had a call, email or SMS giving me feedback or just saying sorry for losing the bag and the inconvenience. I have been told I have to wait 15 working days before I can put in a claim. <br> <br> Stop passing the buck to Menzies, I bought the ticket through British Airways, checked my bags in with British Airways Staff in San Diego. Stop passing me on to Menzies who are useless and rude and take responsibility for losing my bags. My kids are devastated that all the presents I bought them are missing. Comes across that British Airways don't care.