Late Flights complaint generates automatic irrelevant response

<p>I wrote a complaint to BA about a number of consecutive flights over 2 months I had taken with them that were 1 to 2 hours late. The flights were between Port Elizabeth and Cape Town South Africa. I book over 20 flights a month with BA and the response I got was:</p> <p>Over the past few months we’ve come up against a number of issues which have affected the overall punctuality and reliability of the service provided by most airlines. As I’m sure you’re aware, we’ve experienced significant disruption to our service because of continued industrial action across Europe and adverse weather conditions in the London area.</p> <p> These two factors have contributed considerably to the increase in delays and cancellations to our flights because they’ve influenced the necessary restriction in flow rates, especially for our flights in and out of London Heathrow, our main hub.</p> <p>This was obviously a standard response and completely off topic and irrelevant to South African late flights. The response only arrived a week later as well. I fly other airlines often on the same routes and although flight delays from time to time are un-avoidable have not had any I can remember with the other airlines in the last year.</p>