1 reviews | Active since May 2016

23 May 2016, 08:19

Late as usual

<p> I had a meeting in PE and booked the flight at 11h10 on 19 May. I expected to arrive at 13h00 as the meeting was at 14h00.</p> <p>Unfortunately the flight was delayed. Obviously no explanation was given. The new boarding time was also not adhered to and once we were on board, we were informed that we were still waiting for passengers! I thought that the gates closed 15 minutes prior to departure for this very reason.</p> <p>All along no truthful explanations were given and ever staff member encountered had a different story. One said it was due to technical problems, one said it was a delay in Durban, one said it was a system issue that was not showing who was onboard! Imagibe what a fiasco.</p> <p>Needless to say I missed my meeting at huge expense to myself.</p> <p>No more BA for me!</p>

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Replies (2)
British Airways Comair
British Airways Comair's reply23 May 2016, 12:07
Official

Thanks for getting in touch with us. I am terribly sorry for the experience you had whilst using our services.

We will be in touch with you directly for more details and further investigations.

Kind regards,

Thuli

Customer Relations

British Airways Comair
British Airways Comair's reply25 May 2016, 12:02
Official

Good day,

We tried sending an email to the email address provided and it could not be delivered with the reason- Recipient not found.

Kindly send an email to our customer relations *** with your contact details and booking reference so we can assist further.

Kind regards,

Thuli

Customer Relations