Lack of Complaint Acknowledgement

Whilst travelling with British Airways Comair, my goods were ****** out my bag. I raised the issue with Comair and was informed of the claim procedure. I filled the necessary documentation and sent it off and inquired how long until the money be paid into my account. A 'supervisor' by the name of Karika informed me it would take 14 days. After more than 20 days, I called and enquired about the payment to which another 'supervisor' by the name of Tasneem Mullins informed me that payment takes between 5 and 7 weeks. I sent Karika an email stating my disappointment and kindly requesting her to provide me with her superiors contact details. Up until now I have not received any communication from Karika and this, to me, serves to highlight just how much disregard has been displayed from this particular individual who seems to answer to their own calling. It is infuriating that Comair employ such a person as a 'supervisor'. She is only doing further damage to your brand.