Inflexible, zero compassion

<p>I made a booking on BA website this morning. Received my confirmation email and whilst reading it I realised I had made a mistake. Fortuantely it stated that you have 24 hours to make a fully refundable cancellation. I contacted the call centre immediately to be told it does not apply to my booking. I was refered to the Terms and Conditions link on the payment page of the payment process.</p> <p> </p> <p>My issue - I made the booking on BA's website and therefore did not receive my Discovery discount. When I phoned mere minutes after this booking I was met with a very "no can do" attitude. When asked to be transfered to the Supervisor I was just transfered to various consultants. By the 3rd "supervisor" the gentleman was honest enough to admit when I asked him that he was in fact not the Supervisor. </p> <p> </p> <p>I asked for the Supervisor's details, which the consultant refused to give me the name or email address. I asked do they have a closed door policy to which she rep**** YES. So clearly their is no one in a managerial position willing to deal with clients. Unfortunately that left me with no option but to complain on a public forum.</p> <p> </p> <p>I would appreciate a reply asap and please do not reply with a generic copy and paste - refer to the Terms and Conditions. I would appreciate an actual personalised reply stating that British Airways Comair do value their clients enough to assist when an honest mistake is made. Offering me R684 back after I paid R8100.00 is a joke. Also charging me R8100 when I could pay R6000 if I booked via Kulula for the exact same flight is ****************!!!! It could have taken 5 minutes for a consultant to cancel my booking. Unfortunately it seems BA is simply not concerned about customer satisfaction. </p> <p> </p> <p> </p>