Incorrect actions cost me R7000.

I booked a return flight to CPT from JHB for my wife and I using my executive club avios and some cash for the balance.<br> We were unfortunate in that we missed the baggage check and therefore our flight.<br> Upon reaching out to the ticket desk at ORT we were told that nothing could be done...that's it...<br> <br> We were advised to purchase a new ticket and that we would forfeit our original return flight, the new fair cost me in excess of R7000 and we were off to Cape town<br> <br> I then contacted the Executive club who at last after two hours of holding and insisting re-instated my return leg of the original flight. Prukhar from Executive club was helpful and understanding in this regard.<br> <br> As for my lost Avios and money nothing has been said.<br> <br> Please explain to me why I was not placed on standby?<br> Why was I not given the benefit of paying the balance of the price difference between the original and new tickets?<br> What happened to the taxes?<br> Why were my Avios, my cash and my patience all taken from me?<br> <br> I am now sick of logging calls and holding on for call center agents. Between BA/Comair and Executive club someone needs to take responsibility and contact me with answers<br> <br> I feel cheated...