Ignoring clients is not doing your business any favors

You as a company have seriously dropped the ball. I had to cancel my flight after you cancelled your operations due to Covid. You keep on telling me 6-8 weeks. You have missed your own time frame. Phone calls are a waste of resources. You are not responding to e-mails and your online chat's waiting time is ridiculous. You have lost a loyal client for life. I will rather have a smaller seat than deal with this kind of client service.