MO
Mark O
1 reviews | Active since Mar 2009
07 Jul 2015, 09:23
******** Staff and Theft
I flew the 16:00 flight from Joburg to Cape Town on 3 Jul. Flight BA6427. Flight was delayed by half an hour. I asked ground staff why we were delayed and if there was an estimated time of departure. Without eye contact, I got was a grunt from the boarding gate controller, \Flight is delayed."<br> Arrived at Cape Town and noticed a couple of the bags zippers were open on the baggage carousel.<br> The padlock was broken off of my bag. A quick check and I noticed that a few items had been ******. New sunglasses"
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British Airways Comair's replyOfficial
07 Jul 2015, 11:59Hello markoos,
Thank you for your post .
All our staff are trained and equipped with the necessary tools to deal effectively, efficiently and professionally with any type of situation and thus we are disappointed to hear of your experience. Your concerns regarding the manner in which you were treated has been forwarded to the Airport Managers as we take poor service delivery seriously. Rest assured this matter will be addressed and corrective measures be put in place.
With regards to the baggage complaint , I have requested a member of the team at our arrivals service to make contact with you .
Thank you for allowing me this opportunity of a response .
Kind regards
Fazila Khan
Customer Regards
Thank you for your post .
All our staff are trained and equipped with the necessary tools to deal effectively, efficiently and professionally with any type of situation and thus we are disappointed to hear of your experience. Your concerns regarding the manner in which you were treated has been forwarded to the Airport Managers as we take poor service delivery seriously. Rest assured this matter will be addressed and corrective measures be put in place.
With regards to the baggage complaint , I have requested a member of the team at our arrivals service to make contact with you .
Thank you for allowing me this opportunity of a response .
Kind regards
Fazila Khan
Customer Regards
British Airways Comair's reply07 Jul 2015, 11:59
Official
Hello markoos,
Thank you for your post .
All our staff are trained and equipped with the necessary tools to deal effectively, efficiently and professionally with any type of situation and thus we are disappointed to hear of your experience. Your concerns regarding the manner in which you were treated has been forwarded to the Airport Managers as we take poor service delivery seriously. Rest assured this matter will be addressed and corrective measures be put in place.
With regards to the baggage complaint , I have requested a member of the team at our arrivals service to make contact with you .
Thank you for allowing me this opportunity of a response .
Kind regards
Fazila Khan
Customer Regards
Thank you for your post .
All our staff are trained and equipped with the necessary tools to deal effectively, efficiently and professionally with any type of situation and thus we are disappointed to hear of your experience. Your concerns regarding the manner in which you were treated has been forwarded to the Airport Managers as we take poor service delivery seriously. Rest assured this matter will be addressed and corrective measures be put in place.
With regards to the baggage complaint , I have requested a member of the team at our arrivals service to make contact with you .
Thank you for allowing me this opportunity of a response .
Kind regards
Fazila Khan
Customer Regards