How quickly things turn!

My 14-month year old, my wife and I travled from O.R to Cape town on flight BA 6425 on the 2 April 15:00. The entire experience from booking seats online, to checking in our baggage was a easy, professional and quick process. We were even surprised when a gentleman told us to please come to the front of the que wright before boarding to take some stress of the little one. This of co**** made as feel appreciated and understood (How much extra we have to contend with, with a baby), not that he made a sound on the flight. But then the nightmare started, we waited to board for 20 min then just sat in the plane, with NO explanation for 40min and then on the runway again. We were so late it's not even funny. If I miss my flight, I pay a penalty, if you are the reason for me being late how am I compensated? Then when I finally received my suitcases they were damaged! They were clearly thrown around and the locking mechanism broke on 1. I don't care who is to blame, I flew with BA and thus hold you responsible.You did so much right, and I was ready not to fly locally with anyone else. But all the good work you did was forgotten in a instant when my flight turned into a horror show