bB
brenda B

1 reviews | Active since Nov 2016

22 Mar 2017, 11:49

Hostile unhelpful staff

<p>I was 5 minutes late for check in. Then it started. I was sent from check in counter to sales counter back to some other counter then back to check in counter back to sales counter then to information counter then to safair and back to ticket sales counter. By this time the flight had already taken off. 40 minutes of being shunted all over by rude unfriendly hostile staff. And they couldnt even try and put me on standby. All the ticket counter staff could say is all flights full and no more flights available. But I first had to wait for her to finish her discussion with her colleague sitting next to her before she could address me. I lost the ticket due to no show, but I had a full 40 minutes to still board the plane but *********** rude hostile staff refused to help me and point me in the correct direction but instead sent me all over the airport. Absolutely disgraceful. I am not a frequent flyer and dont know my way around the airport and to be treated in this way is not acceptable. This whole ordeal was so traumatising for me and I am so angry about it as this flight to Durban was for me to visit my sick father. But what is it going to help. I have read so many of the other posts here about comair and the way they have treated passengers. But it just seems like they dont give a damn. Makes me wonder if the ground crew are useless then how good are the pilots and the mechanics that work on these planes.</p>

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